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1. We do not have contracts and service can be cancelled at any time with a 7 day notice with no refund.
2. Gate must be unlocked and in the winter it must be unfrozen so the yard is accessible or you may provide a key. If we cannot enter, you will still be charged for the visit as poop will build up and be picked up on the next visit.
3. We will come on your scheduled day between sunrise and 5 pm. There is not set time as our schedule changes frequently.
4. Poopers may be outside while we service. We love poopers and would love to meet yours. If it is aggressive, please let us know and we can meet and get acquainted as necessary.
5. Treats will be left for your pooper(s) or given to them if they are outside during our visit.
6. Keep grass cut and free of leaves and debris on a regular basis. This will help us give you the healthiest environment for you and your pooper.
7. It is possible to miss a pile of poop. If poop was missed, you must call or text on your day of service by 5 pm so your yard can be schedule for service again on the next day.
8. If being billed monthly, your payment will be due on the 1st of the month for that month's service.
9. If your payment is not made by 3 pm on the 1st of each month a 25% bill fee will be applied. If not paid by the 10th, an additional 5% will be added.
10. If service is cancelled due to weather or any event, payment is still due for that day as poop will build up and be picked up on your next service day.
11. If you call in and choose to skip a week, there will still be a charge for that week as poop will build up and be picked up on your next service day.
12. If you are going on vacation and boarding your pooper, you must give us 30 days notice or you will be charged for those weeks.
13. You may mail payment to the address provided on the invoice or pay online. We will only accept cash payments at time of service.
14. We DO NOT give refunds. We will apply credit to your account accordingly.
15. RAIN - We do work in rain, depending on severity. If it's a steady, hard rain for a prolonged period of time, service may be cancelled for that day. We will generally wait 30 minutes and if it's still raining, service will be canceled for the rest of that day. Payment is still due as poop will build up and be picked up on your next service day.
16. SNOW - We do operate year round. Service may be cancelled if it expected to snow more than in inch on you scheduled day. Payment is still due for that day as poop will build up and be picked up on your next service day.
17. ICE - In the event of an ice storm or build up, service may be cancelled for a day or longer. Payment is still due for that week as poop will build up and be picked up on your next service day.
18. COLD/ADVISORIES/WARNINGS - Service will be cancelled if the temperature is 12 degrees or lower including wind chill and real feel or in the event of other weather warnings/watches. Payment is still due for that day as poop will build up and be picked up on your next service day.